Privacy Policy

Política General de Protección de Datos de Carácter Personal de Raquetas de Mijas, S.L.

Who is responsible for the processing of your data?

Identity: Raquetas de Mijas, S.L. Postal Address: Urb. La Torre, Cala Hills C/ Tomillo, 2-E, Mijas, 29650, Malaga Data Protection Office Contact: info@raquetasdemijas.com

How will we treat your data?

In compliance with the provisions of current legislation on data protection, and in the context of the new regulatory framework established under the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter, the “General Regulation”), and the national regulations on the protection of personal data, we inform you that the personal data that you provide to us (hereinafter, the “Data”), will be processed by Raquetas de Mijas, S.L., in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data (hereinafter, the “General Regulation”), and the national regulations on the protection of personal data. (hereinafter, the “Data”), will be processed by Raquetas de Mijas, S.L., with registered office at Urb. La Torre, Cala Hills C/ Tomillo, 2-E, Mijas, 29650, Málaga. You declare that the information and data you have provided are accurate and truthful, Raquetas de Mijas, S.L. reserves the right to exclude from the services to those who have provided false information, without prejudice to legal action. You will be solely responsible for any false or inaccurate statements made and the damages caused to Raquetas de Mijas, S.L. or third parties. All fields that appear in the forms on the website must be completed, so that the omission of any of them may make it impossible for us to respond to your request, unless the form itself has fields for voluntary completion. Personal data will be treated with the degree of protection legally required to prevent any loss, alteration, treatment or unauthorized access. If through any form you provide us with personal data of other people, we warn you that you must do so with their consent and have informed them, in advance, of the points contained in this Privacy Policy. Also, Raquetas de Mijas, S.L. undertakes to provide any third party whose data you provide us with the relevant information, in accordance with the provisions of Article 14 of the General Regulation. If you have any questions regarding data protection you can contact the Data Protection Office of Raquetas de Mijas, S.L. via email  info@raquetasdemijas.com.

For what purposes and on what grounds do we process your personal data?

In general, your data will be processed by Raquetas de Mijas, S.L. for the fulfillment of the following purposes:

1. Management of your relationship with Raquetas de Mijas, S.L.: Raquetas de Mijas, S.L. may treat your data for the management of your relationship with the entity, including this treatment the development of any operation necessary for the maintenance of the same.
2. Organización de servicios y de eventos: Raquetas de Mijas, S.L. organiza sorteos, concursos y eventos promocionales. En estos casos, el interesado que quiera participar, se dará de alta voluntariamente mediante la cumplimentación de los formularios que Raquetas de Mijas, S.L. disponga a tal efecto. Raquetas de Mijas, S.L. tratará los datos obtenidos a través de los formularios de participación en estos servicios y eventos con el fin de poder gestionar la participación del interesado, así como la publicación de los premios, o cualquier información adicional que resultase necesaria, en el caso de que procediese. Este tratamiento sólo será realizado si Raquetas de Mijas, S.L. cuenta con el consentimiento del interesado.
3. Management of requests and applications: In order that Raquetas de Mijas, S.L. can manage those requests and applications that you send us, Raquetas de Mijas, S.L. will process the information you provide. This information will allow Raquetas de Mijas, S.L. to be able to give you an answer to them, and to put at your disposal solutions that suit your needs. Raquetas de Mijas, S.L. undertakes to treat the data obtained and provided by you as long as they are necessary for the described purpose.
4. Sending newsletters and magazines: Raquetas de Mijas, S.L. will carry out, both by ordinary and electronic means, the sending of newsletters and magazines, as well as information about the activities and services of Raquetas de Mijas, S.L., as long as you have consented to this treatment.

Whenever this treatment is carried out by electronic means, it will be legitimized in the satisfaction of legitimate interests of Raquetas de Mijas, S.L., under the provisions of Article 21 of Law 34/2002 of July 11, 2002, of services of the information society and electronic commerce, as well as the European Regulation on Electronic Commercial Communications. At any time you may object to this treatment through contact with the Data Protection Office of Raquetas de Mijas, S.L. at the email address mentioned above. This treatment is based on the legitimate interest of Raquetas de Mijas, S.L.. In order to improve our procedures, we may contact you to know your level of satisfaction about them, so we can improve those issues that require it for your satisfaction. You can always oppose to receive any communication of this nature through the contact with the Data Protection Office of Raquetas de Mijas, S.L. in the email address mentioned above..

1. Conducting surveys to customers or potential customers: In order to verify the quality of communications, the procedures of Raquetas de Mijas, S.L., the treatment we provide, as well as the products and services we make available, Raquetas de Mijas, S.L. may conduct satisfaction surveys.

This treatment is based on the legitimate interest of Raquetas de Mijas, S.L.. In order to improve our procedures, we may contact you to know your level of satisfaction about them, so we can improve those issues that require it for your satisfaction. You can always oppose to receive any communication of this nature through the contact with the Data Protection Office of Raquetas de Mijas, S.L. in the email address mentioned above.

1. Communication of your personal data to third party partners and sponsors: Raquetas de Mijas, S.L. may, on certain occasions, communicate your personal data to partners and sponsors for the development of commercial activities by them (through mail, mailing, fax, SMS, email and any telematic means) whether general or adapted to your personal characteristics, as long as you have given your consent through the form provided for that purpose. We also inform you that you may oppose and/or withdraw your consent at any time to this treatment.

• Additionally, in the event that you are part of some of our subscription lists or requests for information, we will process your data for the following purposes in addition::

1. Sending newsletters, magazines, and communications to the Loyalty Program: We also inform you that your data may be processed to keep you informed of the activities and procedures related to your status as an applicant, news and organization of events organized by Raquetas de Mijas, S.L. and, occasionally, Raquetas de Mijas, S.L. will carry out, both by ordinary and electronic means, sending newsletters and magazines, as well as information on activities and services, provided that the user has not objected to their treatment. This treatment is based on a legitimate interest of Raquetas de Mijas, S.L., in relation to the need to keep the interested party informed about the exclusive advantages derived from its participation in the Loyalty Program. In accordance with the above, whenever this treatment is carried out by electronic means, and refers to products and services related to Raquetas de Mijas, S.L., will be legitimized in the satisfaction of legitimate interests of Raquetas de Mijas, S.L., under the provisions of Article 21 of Law 34/2002 of July 11, 2002, of services of the information society and electronic commerce, as well as the European Regulation of Electronic Commercial Communications. The user may at any time object to this treatment.

How do we guarantee the security of your data?

Raquetas de Mijas, S.L. maintains security measures for the protection of personal data in accordance with the content of the provisions of the RGPD, and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data you provide.

How will data of minors be handled?

Raquetas de Mijas, S.L. will not collect or process personal data of minors under fourteen (14) years old, without giving full compliance with the requirements established in the applicable data protection regulations, in relation to compliance with the duty to inform and obtaining those consents that may be necessary.

How long will we keep your data?

The personal data to which you have access by virtue of your relationship with Raquetas de Mijas, S.L. will be treated as long as they are necessary for the management of the informed purposes. In this sense, Raquetas de Mijas, S.L. will keep the personal data once its relationship with you is finished, duly blocked, during the period of prescription of the actions that could derive from the relationship maintained with the interested party. Once blocked, your data will be inaccessible to Raquetas de Mijas, S.L., and will not be processed by it, except to make them available to the Public Administrations, Judges and Courts, for the attention of the possible responsibilities arising from the treatments, as well as for the exercise and defense of claims before the Spanish Data Protection Agency. Finally, and as long as you have not withdrawn your consent for this purpose, Raquetas de Mijas, S.L. will keep your data in order to keep you updated on products, events and services of Raquetas de Mijas, S.L. that may be of interest to you.

Who will receive your data?

Raquetas de Mijas, S.L. will communicate your personal data to:

1. Public Bodies, Judges and Courts and, in general, competent Authorities, when Raquetas de Mijas, S.L. has the legal obligation to provide them.
2. Raquetas de Mijas, S.L. counts with the collaboration of some third party service providers that have access to your personal data and that process the referred data in the name and on behalf of Raquetas de Mijas, S.L. as a consequence of their provision of services.

Raquetas de Mijas, S.L. follows strict criteria for the selection of service providers in order to comply with its obligations regarding data protection and undertakes to sign with them the corresponding data processing contract by which it will impose them, among others, the following obligations: to apply appropriate technical and organizational measures; to process personal data for the agreed purposes and only in accordance with the documented instructions of Raquetas de Mijas, S. L.; and to delete or return the data to Raquetas de Mijas, S. L. once the services are completed, and to delete or return the data to Raquetas de Mijas, S. L. once the services are completed. L.; and delete or return the data to Raquetas de Mijas, S.L. once the provision of the services is finished.

What are your rights when you provide us with your data?

You may, in relation to those treatments that are based on obtaining your consent, withdraw your consent through the procedure detailed in the following paragraph. You may exercise, if you wish, the rights of access, rectification and deletion of data, as well as request to limit the processing of your personal data, oppose to it, request the portability of your data, as well as not to be subject to automated individual decisions, by sending a written communication or contacting Raquetas de Mijas, S.L. through the following email address: info@raquetasdemijas.com. You can also contact Raquetas de Mijas, S.L. by mail at the following address: Urb. La Torre, Cala Hills C/ Tomillo, 2-E, Mijas, 29650, Málaga.

Before which authority can you exercise your claims?

You may file a complaint with the Data Protection Office of Raquetas de Mijas, S.L., through the address info@raquetasdemijas.com, or at the address Urb. La Torre, Cala Hills C / Tomillo, 2-E, Mijas, 29650, Malaga, so that we can satisfy your rights in this matter. In any case, you can always go to the Spanish Data Protection Agency in C/ Jorge Juan number 6, Madrid as the supervisory authority on data protection.